eDreams ODIGEO v2
Bringing GenAI to customers
Launching a chat-based agent that helps travellers find and book accommodation in their own words.
At eDreams ODIGEO, I helped launch one of the company’s first customer-facing GenAI features: a chat-based agent that helps travellers find and book accommodation.
Context
Instead of filters, travellers describe what they want in natural language. Something like “our budget is X, we’re foodies, and we want to be close to a metro station.” The agent finds places that fit.
Working across teams
I coordinated the launch with Data Science, Product, Security, and Cloud teams. We also worked with a team at Google, giving feedback on the tools and models they offered and on how we evaluated them.
Evaluating the feature
I helped define LLM performance and safety evaluations and contributed to internal standards for GenAI adoption.